We also attach a document also issued today which provides basic information in respect of the income supports now available from the department together with answers to the most commonly asked questions.
This week, the Department of Employment Affairs and Social Protection paid 283,000 people a weekly COVID-19 Pandemic Unemployment Payment. This represented almost 90% of applications the department received for this emergency payment. However, approximately 30,000 customers who applied for a COVID-19 unemployment payment before Thursday 26 March did not receive a payment on Tuesday. Non-payment may arise for one of two reasons, either because the person applying was ineligible or their application contained incorrect information
Please see the press release for further details.
Where Customers have applied and are still awaiting a payment:
Ø The best thing for customers to do, if they believe they are eligible, is to go to MyWelfare.ie and resubmit their application clearly stating their last date of employment. If they are eligible, payment will be made as soon as possible.
Ø For applications received before Thursday one week payment will be made on Tuesday the following week.
Ø The initial payment will be €350, any arrears due back to their last date of employment will be calculated and paid at a future date.
Having trouble accessing the online services on MyWelfare?
Ø Email: support@MyWelfare.ie
Ø Phone: 076 628 5191* (Mon – Fri: 9am – 5pm) * The rates charged may vary among service providers. These rates can be considerably higher from mobile phones.
General Telephone enquiries:
All of the department’s phone lines are very busy as we are experiencing unprecedented demand for our services. We therefore kindly ask only people with an immediate and urgent need to call
1890 800 024 or 01 2481398.
Cork based employers can contact the Employer Relations team by emailing firstname.lastname@example.org